Refund and Returns Policy

At ClickRetailLLC, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied, we are happy to offer a return and refund process in accordance with the following policy.

1. Returns

• Eligibility for Returns:
  We accept returns on most products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as when it was received, and in its original packaging.
• Non-Returnable Items:
  Certain items are non-returnable due to hygiene and safety regulations, such as beauty & personal care products, health & household items, and open food products.
• Return Process:
  To initiate a return, please contact our customer support team at support@clickretailllc.com. Provide your order number, the reason for the return, and photos of the product (if applicable). We will provide instructions on how to return the item.

2. Refunds

• Refund Eligibility:
  Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to the original method of payment.
• Processing Time:
  Refunds may take up to 7-10 business days to process, depending on your bank or payment provider.
• Partial Refunds:
  In some cases, only a partial refund may be granted for items that are returned in a used or damaged condition. Shipping fees are non-refundable.

3. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team for assistance. We will guide you through the process and provide a return shipping label.

4. Shipping Costs

• Return Shipping:
  You are responsible for the return shipping costs, unless the item is defective or we made an error in processing your order.
• Free Shipping on Exchanges:
  We offer free shipping for exchanges if the original item is returned within our 30-day return window.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide a full refund or send a replacement item at no additional cost.

6. Cancellations

How to Cancel:
To cancel an order, please contact our support team at support@clickretailllc.com as soon as possible.or returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Order Cancellation:
You can cancel your order within 24 hours of purchase. After this time, we may have already processed your order, and it may be too late to cancel.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.